Creating Lasting Impressions: The Power of Welcome in Church Community

by Nancie Bolton

 

God created in us a need for relationships. In a world that often leaves people feeling disconnected or unseen, the church stands as a place where deep, meaningful relationships can begin—relationships that reflect God’s love and meet the very need He placed in our hearts. God designed us to live in connection with Him and with one another. This connection is often the starting point for a church’s welcome ministry.

Recently a first time visitor, Aaron, came through our church doors. One of the greeters spoke with him for about ten minutes before Aaron entered the worship center. As he lingered at the back, nervous and unsure where to sit, a member on the other side of the room noticed Aaron and invited him to sit together. After worship, Aaron came to the Welcome Center in our foyer, where I had the opportunity to meet him. After hearing his story and answering some of his questions about our church’s beliefs, I also asked him what he was looking for in a church and about his experience as a first time visitor. Aaron shared that he appreciated the conversation and interest shown by the greeter at the entrance. It also meant a lot to him that someone in the worship center noticed him and cared enough to invite him to sit with them. He spoke about churches he’d attended in the past and how he hadn’t felt like he had found a good “fit” there. He mentioned that his mom had encouraged him to try a church at least three times before deciding if it was right for him. The following week, a staff member followed up with Aaron by phone. At this point, I don’t know if Aaron will choose to be part of our church, but I do feel that God was honored that day by the way we interacted with him. 

Walking into a church building for the first time and not knowing anyone takes a lot of courage and can be a lonely experience. First impressions are extremely important. Here are several things we hope every visitor experiences when God sends them our way: 

•     Being greeted at the door with a smile and a warm welcome
•     Feeling noticed and cared about
•     Meeting people who show an interest in helping them get connected
•     Having a place to ask questions and find helpful information
•     Receiving a hospitality gift  
•     A follow up conversation by someone within the week 

Meaningful connection is at the heart of God’s design for us. When we intentionally create a welcoming environment—where visitors are greeted warmly, noticed, listened to, and followed up with—we reflect the love and hospitality of Christ. Aaron’s experience reminds us that even small gestures can have a significant impact, and while we may not know the long-term outcome, our faithfulness in showing care and kindness honors God. As we continue to welcome new faces, may we remain mindful of the sacred opportunity we have to be the hands and feet of Jesus to everyone who walks through our doors.

 

 

About the Author

Nancie and her husband, Kevin, are long-time members of the Westover Hills Church of Christ. She currently serves as the Welcome Center Coordinator. In her free time, Nancie enjoys reading, cycling, traveling to the beach, and spending time with her grandkids.